Possible reasons why Quick3DPlan or Quick3DCloset are not working or will not start

Possible reasons why Quick3DPlan or Quick3DCloset are not working or will not start.

Once Quick3DPlan or Quick3DCloset is installed, if the program does not open, does not work, or ‘fails to start after entering your Email and Password, the main possible causes are:

1. The operating system must be 64-bit. Windows® 10 64-bit (version 1607 or later) or Windows® 11 is recommended.
   For Quick3DPlan on Mac, Mac OS Sierra 10.12 is recommended.
   
   
2. You must have Windows® 10 or Windows® 11 fully updated. To update your Windows®, go to “Start → Settings”, and in the window that appears, select “Update & Security”, then download the available updates.
   
   
3. Make sure you do not have any of the following processors: “Intel Core Serie-X”, “Intel con Iris Xe GPU” or “Apple M”, as they are not currently supported by our programs.
   
   
4. Make sure you are the administrator of the computer, with full system privileges.
   
   
5. Check that your antivirus is not blocking the program (try running the program with the antivirus temporarily disabled).
   
   
6. Make sure the computer has an active Internet connection.
   
   
7. Try restarting your computer.
   
   
8. Make sure you are not using “special characters” in your password, such as ñ, @, #, $, *, etc. If you do, this may be why the program does not open. Please follow the steps provided here to “Reset your password”, and use only letters and numbers: How to reset the password in Quick3DPlan or Quick3DCloset
   
   
9. Try installing this ‘Windows® add-on‘ found in the Quick3DPlan or Quick3DCloset program folder. On your local disk, locate: “C:\Quick3DPlan DS\extras\VC_redist.x64.exe” or “C:\Quick3DCloset\extras\VC_redist.x64.exe”. Run the file (VC_redist.x64.exe) to install the Windows® add-on. Once installed, try opening Quick3DPlan or Quick3DCloset again.